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Privacy Policy

How we handle your data

RECORDS WE HOLD

Jolly Good Tours has limited records of the personal data of guests and those enquiring about a service. That data is name, e-mail address and telephone number. This is sourced from an initial enquiry form on the Jolly Good Tours Website. 

Extra Data WE MAY REQUEST

If an enquiry results in a tour by car, the home or hotel address of the guest will be asked for.

As is required by Private Hire Legislation set by Transport for London, further information is required such as guests’ home address(es). Invariably, home address is not the location of the pick up and so the address of where guest(s) stay in the UK will also be recorded.

Where data is kept

Digitally stored information is kept offline, on the Jolly Good Tours computer to which only one person, Glyn Jones, has access.

Paper copies of transactions are kept on Jolly Good Tours premises for purposes of accounting.

Retention of data

Information from enquirers that does not result in work is kept for one year.
Information from guests that use services of Jolly Good Tours is kept for 5 years.

Handling of Payment data

No credit card details are known to or kept by Jolly Good Tours except for: Card type,  last four digits and expiry date of the card used for payment.

Restricted use of data

Guests data will not be used for any marketing purposes by Jolly Good Tours. 
Guests data will not be shared with any third party.

 YOUR RIGHTS 

Guests have these rights:

  • The right to be informed – being told what data you hold about them and what you do with it.
  • The right of access – being able to request a copy of their data you hold.
  • The right to rectification – being able to have inaccurate data corrected.
  • The right to erasure – being able to ask you to delete / destroy their data.
  • The right to restrict processing – being able to limit the amount or type of data used.
  • The right to data portability – requesting to move their data electronically to another business.
  • The right to object – being able to request you stop using their data.